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Withdrawal Policy

Right of Withdrawal

Consumers have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, have taken possession of the goods.

To exercise your right of withdrawal, you must inform us:

Cafe Rio Lejos Deutschland
Dr. Marianne Rosiny
Hohenhewenstr. 85
78224 Singen
Germany

Email: info@cafe-rio-lejos.com

by means of a clear statement (for example, by email or letter) of your decision to withdraw from this contract. You may use the model withdrawal form below, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we are informed about your decision to withdraw from this contract.

Reimbursement will be made using the same means of payment that you used for the original transaction (usually bank transfer), unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever occurs first.

You must send back or hand over the goods to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract.

The deadline is met if you send back the goods before the period of fourteen days has expired.

You will bear the direct cost of returning the goods.

Exceptions to the Right of Withdrawal

The right of withdrawal does not apply, or expires prematurely, for contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons if their seal has been removed after delivery.

Model Withdrawal Form

If you wish to withdraw from the contract, please complete this form and return it.

To:
Cafe Rio Lejos Deutschland
Dr. Marianne Rosiny
Hohenhewenstr. 85
78224 Singen
Germany

Email: info@cafe-rio-lejos.com

I/We hereby withdraw from the contract concluded by me/us for the purchase of the following goods:

Ordered on / received on:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is submitted on paper):

Date: